Integration Overview

With the Google Drive integration in Freshservice you have access to all your files and attachments from your Google Drive account inside your Freshservice account.

The Google Drive Integration lets agents and end users browse for files from their Google Drive folder and share them when submitting or replying to a ticket in Freshservice.

Each agent or end user can link their Google Drive accounts to their Freshservice accounts and use Google Drive's features to share documents and resources. Attachments made from Google Drive aren't stored in Freshservice. They are hot linked from the original source, thereby removing file size restrictions.

Configuring the integration

1. Click the "Attach" icon wherever it is present within Freshservice

2. Click the "Google Drive" option

3. A window will open for selecting the Google account to connect with Freshservice

4. After signing into your Google Account the Google Drive upload window will open for selecting file attachments to be added

5. Find a file to attach, click it, and then click Select to have it included as an attachment in Freshservice

Note: you may occasionally need to re-authorize Freshservice's access to your Google Drive account.