Reporting Phishing Emails
When Do I Use the PAB?
Click the PAB if you believe you have received a phishing email or any potentially dangerous email. Any emails you report using the PAB will be automatically deleted from your inbox. The emails you report will also be forwarded to JAARS Information Technology Service.
NOTE: The PAB should only be used to report emails you believe to have malicious intent. If you are receiving spam or marketing emails, you should not use the PAB to report these emails. You can delete these types of emails or unsubscribe from their email list.
How Do I Use the PAB?
Once the PAB add-in is installed, you will be prompted with a message to allow the KnowBe4 PAB application during your next Google Chrome restart. Click the Allow button on this message.
After allowing the PAB application, you will see the PAB as an orange fish hook icon in Gmail. You can use the fish hook icon to report any email as a phishing email, but you cannot use the PAB to report multiple emails at once. Each potential phishing email should be reported individually. However, if an email has multiple emails associated with it, all of the associated emails will be reported when you report the first email.
Correcting Permission Errors
After the PAB was installed, you were asked to click on the blue Allow button to give permission for the PAB to function in your browser. If you failed to do this properly you will see a question mark next to the orange fishing hook icon in the upper right of your browser.
To correct this permission error, you will need to right-click on that icon and choose Options. In the Options page, then click on the Validate Permissions button. This will cause the pop-up window with the blue Allow button to appear for you to click on.
Reporting an Email Message
There are three different ways to report an email as a phishing email:
1. Click the fish hook icon while viewing the email.
2. Select the check box to the left of the email while in the inbox view. Then, click the fish hook.
3. Click the drop-down menu in the top-right corner while viewing the email. Then, click the Phish Alert option.
